Frequently Asked Questions

 

   Below are some of the frequent questions asked by our clients. If you want to know more information,please email us anytime at info@silverfox-display.com Or silverfoxjm@126.com

1.What is Silverfox Display

Silverfox Display comes from a team of intellectual peoples who have the higher university educations . ALL of our silverfox supervisors have the certificate of training of ISO9001(2000), 14001,SA8000 which are issued by American Columbia Consulting Limited and China Quality Certification Center for Imp.& Exp. Commodities.We believe that efficient service , quality products ,good relationship of the partners are the keys of success. Silverfox Display offers a full range of trade show products.

 

Certificate of ISO9000 Training	Certificate of SA8000 Training	Certificate of Internal Quality Audit
Certificate of ISO14000 Internal Quality Audit	Certificate of Internal Quality Audit

2.Do you offer printing services?

Yes, we do offer digital inkjet printing services. You can send us your artwork by e-mail or Cd, Once your artwork is received, we will thoroughly review the artwork for any problems. Always be sure to reference either your order number or company name with any artwork being submitted.

3.What is the warranty for your displays?

We offer a Lifetime Warranty on all our pop-up display frames and panel. All replacement parts would be covered under this warranty. All other displays come with one year manufacturer warranty covering manufacturers defects.

4.How do I order a display?

Ordering our products is fast & easy. You can submit an order via fax or e-mail.

5.What forms of payment do you accept?

We accept payment by T/T(certified bank telegraphic transfer money). We require receipt of the check in advance before your order ships out. Please in advance fax or email the copy of bank confirmation to us.

6.Do you charge Sales Tax?

Any orders shipping out of china will not be charged sales tax.

7.What is the normal lead-time for production of a display?

Our normal lead time for production of a display is 5-7 business days or less.Some items we offer are in stock and available to ship within 24hrs.

8.Which carrier is used to ship my order?

Generally, for the order we ship using Ocean cargo, the sample order or small order we ship using by Air cargo (if the client demand the express freight collect, the client need tell us the express account) However, if you would like to request another carrier, we will be happy to meet your needs.

9.When should I order a display?

We suggest that you order well in advance of your next trade show so that the display can be available for effective use at the appropriate time. Don't wait until the last minute!

Don't hesitate to contact us for your another questions. We will give you a professional answer as soon as possible